FAQs

Opening Times

Monday to Friday –  9am -5.30pm

Saturday 9am – 4.30pm

Sunday 10am – 4pm

We are open bank holidays!

How do I measure my room?

Ask us! We’re happy to come to measure your room for you, free of charge. You can also use our Carpet Calculator to help you to measure your room and estimate the amount of floor covering to order.

Does it matter where I live?

Carpet Giant serves Gloucestershire and Wiltshire, an area including (but not limited to) Gloucestershire, Bristol, Bath, Swindon, Wiltshire, Stroud, Dursley, Yate and Thornbury.

Will you fit the flooring I’ve bought from you?

Yes, our in-house team will fit the flooring we supply. All work is fully guaranteed.

How quickly can you supply a carpet or vinyl?

We carry huge stocks of carpets and vinyls. Stock carpets and vinyls can be cut and our friendly team will load it into your car straight away. If we are fitting the flooring for you, this can usually be done within three days, in some cases even the next day.

I am unable to clear my furniture and uplift my existing carpet before the fitting time arrive, Can Carpet Giant help with this?

Yes! By prior arrangement  our fitting team can uplift and dispose of old flooring and move furniture.
(There is a small charge for this)

I’m not sure how to care for my new flooring – can you help?

Our staff will make sure that you know how to care for your new carpet, laminate or vinyl flooring, discussing appropriate cleaning and any recommended products with you.

I can’t decide whether to choose carpet or laminate for my room – what’s your advice?

We stock a huge selection of all kinds of flooring and over the years we’ve installed them all in a variety of settings. We can advise you on which products are most suitable for heavy traffic areas, bathrooms, conservatories – wherever you need to fit flooring. Often there is more than one solution and we won’t pressure you to choose one kind of flooring rather than another.

I was happy with the fitter who came last time – will it be the same one?

Over the years, our customers build up relationships with staff that they trust and we’re more than happy to book the same fitter where possible. Our loyal staff has been with us for many years, so it’s likely they will still be here.

Do you price match?

Yes, in the unlikely event that you can find an identical product in another store, we would match the price. Just ask us for details.

I have seen a carpet elsewhere, can Carpet Giant supply?

Yes! Our range is so great that we have nearly everything in stock but if you can’t find what you want, please ask.

  • Blue brown grey striped carpet

    Carpet

    Warm, luxurious and welcoming – we stock a massive selection

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  • vinyl flooring rolls

    Vinyl Flooring

    Durable and practical good looks to suit every environment

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  • Laminate

    Durable flooring in many styles

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  • Carpet tiles colours

    Carpet Tiles

    Hardwearing and ideal for home or office use

    Read more

  • Luxury Black Vinyl Floor Tiles

    Vinyl Tiles

    Fabulous looking stone, slate and wood effect tiles, with easy maintenance

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  • Natural fibre carpets

    Natural Fibres

    Beautiful, durable flooring in coir, jute, sisal and sea grass

    Read more

  • Rugs rolled up blue white pink cream

    Rugs

    Warm, luxurious and welcoming – we stock a massive selection

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  • Help icon

    Got a question?

    Our expert team is always on hand to help. Here are some of the questions we’re asked regularly.

    Read our FAQ's